Returns & Exchanges
At Agent Nateur, we want you to be completely satisfied with your luxury skincare experience. If you are not entirely happy with your purchase, we offer returns on unopened, unused products within 14 days of delivery.
Check Eligibility
Ensure your items are in their original packaging, unopened, and were purchased directly from our official website within the last 14 days.
Initiate Request
Email our concierge team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items with the RMA included and ship them back to our warehouse using a trackable shipping service of your choice.
Receive Refund
Once our team inspects the returned goods, we will process your refund to the original payment method, excluding shipping costs, within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing