Frequently Asked Questions
Everything you need to know about our holistic beauty and skin care rituals.
Are Agent Nateur products safe for sensitive skin?
Yes, our formulas are crafted with high-quality, non-toxic, and organic ingredients. However, as our products contain active botanicals, we recommend performing a patch test before full application.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic shipping within the US usually takes 3-5 business days, while international shipping varies by location.
Do you offer returns or exchanges?
Due to the artisanal nature of our products and for hygiene reasons, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.
Are your products cruelty-free?
Absolutely. Agent Nateur is committed to ethical beauty. We never test on animals, and we ensure our ingredient suppliers adhere to the same cruelty-free standards.
How should I store my Agent Nateur products?
To maintain the integrity of our natural ingredients, please store your products in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed after each use.
Can I use your products during pregnancy?
While our ingredients are natural and non-toxic, we always recommend consulting with your physician before starting any new skincare routine during pregnancy or while breastfeeding.